Terms and Conditions of Sale – Arancebio.it

These Terms and Conditions govern the use of the website www.arancebio.it (hereinafter, the "Website") and the sale of products offered therein. By using the Website and making purchases, the User declares to have read, understood, and fully accepted these Terms.

1. Website Owner and Seller

Arancebio srl
C.da Quadri, snc – 96015 Francofonte (SR), Italy
Tax Code and VAT Number: 02077440895
R.E.A.: SR-446822
Email: info@arancebio.it

(hereinafter, the "Owner" or the "Seller")

2. Definitions

Consumer: a natural person who purchases for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (Article 3 of Legislative Decree 206/2005, "Consumer Code").
User: any person, natural or legal, who uses the Website.
Order Processing Receipt: the email sent by the Owner upon receipt of the order, confirming its receipt only.
Order Confirmation: the email with which the Owner accepts the order and confirms the shipment of all or part of the purchased products.

3. Registration and Account

To make purchases, an Account registration may be required, by providing true and complete data and accepting the Privacy Policy and these Terms. The User is responsible for safeguarding their access credentials and for any activity carried out through their Account. The User can close their Account at any time through the Website or by contacting the Owner. The Owner may suspend or close the Account in case of violation of these Terms or fraudulent use of the Website, providing a reasoned communication to the User.

4. Purchase Procedure and Contract Conclusion

The information contained on the Website constitutes an invitation to offer. The order sent by the User constitutes a contractual purchase proposal and is subject to the payment of the price, taxes, and any shipping costs indicated in the order summary, which the User must carefully check before submission.

The Order Processing Receipt does not constitute acceptance of the proposal. The contract is concluded with the sending of the Order Confirmation by the Owner to the email address provided by the User.

The Owner reserves the right not to accept an order, communicating this to the User within 5 working days of its submission, in case of unavailability of one or more products or order anomalies. In such a case, the Owner will promptly refund the User any amount already paid for unavailable products and, if the entire order cannot be fulfilled, also the shipping costs.

5. Prices

Prices are expressed in Euros and include VAT. Shipping costs, where not included, are indicated separately before the conclusion of the order and vary according to the destination. Any price reduction announcements indicate the lowest price applied by the Owner in the 30 days prior to the application of the reduction, in accordance with Article 17-bis of the Consumer Code.

6. Payment Methods

Available payment methods are indicated on the relevant pages of the Website and during checkout. Payments are processed by certified third-party providers: the Owner does not in any way come into possession of the User's payment data (e.g., credit card details).

7. Invoicing

The invoice is issued only upon explicit request of the User, to be made at the time of order by selecting the appropriate option and providing the necessary data (valid VAT number and/or Tax Code and, for VAT-registered entities, SDI recipient code or PEC). The invoice is issued in electronic format in accordance with current legislation based on the data provided by the User, who is responsible for it. No changes will be possible after issuance.

8. Product Availability

Prices, descriptions, and product availability may vary without notice, without prejudice to the price indicated in the summary at the time of order. Product images are merely indicative: as they are predominantly fresh agricultural products, appearance, size, and color may differ partially from what is depicted. If, even after Order Confirmation, one or more products are unavailable due to unforeseen causes, the Owner will inform the User and promptly refund the price of the undelivered products.

9. Delivery

Deliveries are made in Italy and in the European Union countries indicated during checkout, via courier, to the address indicated by the User, within the times indicated in the order summary and Order Confirmation.

Upon delivery, the User is invited to verify that the number of packages corresponds to what is indicated in the transport document and that the packaging is intact. In case of evident anomalies (e.g., punctured or crushed packaging, missing packages), it is recommended to make a specific written reservation on the courier's proof of delivery and to promptly inform the Owner. Failure to make a reservation does not in any way prejudice the rights of the Consumer User provided by law, including the legal guarantee of conformity, but facilitates the management of the complaint towards the carrier.

In case of failure to collect the goods in storage with the courier within 5 working days, due to repeated inability to deliver to the address indicated by the User, the products will be returned to the Owner. As these are predominantly perishable products, the User is responsible for ensuring receipt of the goods; the Owner, according to the User's choice, will proceed with the refund of the price of the products (excluding shipping costs) if the products are still intact and marketable, or will agree on a new shipment with additional costs borne by the User. The Owner is not responsible for delivery errors due to inaccuracies or incompleteness of the data provided by the User, nor for delays attributable exclusively to the carrier, without prejudice to the Consumer's rights under Articles 61 and 63 of the Consumer Code.

10. Right of Withdrawal

Pursuant to Articles 52 and following of the Consumer Code, the Consumer User has the right to withdraw from the contract, without stating reasons, within 14 days from the day on which he, or a third party designated by him other than the carrier, acquires physical possession of the goods (in case of split delivery, from the last good delivered).

To exercise the right of withdrawal, the User must inform the Owner, before the expiry of the term, with an explicit statement. To this end, he may, at his discretion:

a) use the online withdrawal function available on the Website, as described in point 10.1;
b) send an explicit declaration by email to info@arancebio.it or by post to the Owner's address, using the standard form provided at the bottom of these Terms.

10.1 Online Withdrawal Function ("Withdraw from the contract")

Pursuant to Article 54-bis of the Consumer Code (introduced by Legislative Decree 209/2025, implementing Directive (EU) 2023/2673), the Website provides the Consumer with an online withdrawal function, activatable via the "Withdraw from the contract" button, easily accessible and continuously available throughout the withdrawal period.

The function allows the Consumer to: (i) complete the withdrawal declaration by indicating their identification data, order details and the electronic means to which to receive confirmation; (ii) send the declaration via the "Confirm withdrawal" confirmation function.

The Owner will promptly send the Consumer, on a durable medium (email), a confirmation of receipt of the withdrawal declaration, indicating its content and the date and time of receipt. Withdrawal exercised through the online function is considered timely if the declaration is sent within the 14-day period.

10.2 Effects of Withdrawal

In case of withdrawal, the Owner will refund the User all payments received, including delivery costs (with the exception of supplementary costs resulting from the User's eventual choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case within 14 days from the day on which the Owner is informed of the withdrawal. The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the User and without additional costs. The refund may be suspended until receipt of the goods or until the User demonstrates that he has returned them, whichever is earlier.

The User must return the goods to the Owner without undue delay and in any case within 14 days from the day of communication of the withdrawal. The direct costs of returning the goods are borne by the User. The User is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10.3 Exclusions from the Right of Withdrawal

Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded, among others, for:

a) goods that are liable to deteriorate or expire rapidly, such as fresh food products (e.g., citrus fruits and fresh produce);
b) sealed goods which are not suitable for return for reasons of health protection or hygiene if unsealed after delivery;
c) goods made to the consumer's specifications or clearly personalized.

11. Legal Guarantee of Conformity

All products sold to Consumer Users are covered by the legal guarantee of conformity provided for by Articles 128-135septies of the Consumer Code (as amended by Legislative Decree 170/2021). The Seller is liable for defects of conformity existing at the time of delivery that become apparent within 2 years from that time, compatible with the nature of the good: for perishable food products, the guarantee applies within the limits of their natural shelf life, indicated on the packaging or derivable from the nature of the product.

Unless proven otherwise, it is presumed that defects of conformity that become apparent within 1 year of delivery already existed at that date. There is no obligation to report the defect within expiry terms; the action is time-barred after 26 months from the delivery of the goods.

In case of a defect of conformity, the Consumer has the right to have the conformity restored (repair or replacement, where possible in relation to the nature of the good) or, under legal conditions, to a proportional reduction of the price or termination of the contract. For food products, the practicable remedy is usually replacement or refund.

The Owner guarantees the correct preservation and quality of food products until delivery to the address indicated by the User; any responsibility for the poor condition of the products due to improper storage after delivery is excluded.

To assert the guarantee, the User can contact the Owner at info@arancebio.it, possibly attaching photographs of the product and packaging.

12. Alternative Dispute Resolution (ADR)

Pursuant to Articles 141 and following of the Consumer Code, a Consumer residing in the European Union may resort to alternative dispute resolution (ADR) procedures through bodies listed in the registers kept by the competent authorities, or to amicable settlement and mediation, without prejudice to the possibility of resorting to ordinary judicial authorities.

13. Permitted Use of the Website

The User undertakes to use the Website in compliance with the law and these Terms. In particular, it is not permitted to: circumvent the Website's protection systems; copy, modify, or create derivative works from the Website's content; use robots, spiders, scrapers, or other automatic tools to access or extract content; publish illegal, defamatory, obscene, or inappropriate content in the comment and review functions; use the Website improperly or harmfully to the Owner or third parties. Violation of these obligations may result in the suspension or closure of the Account, without prejudice to compensation for damages.

14. Reviews

If the Website publishes product reviews, the Owner takes reasonable measures to verify that they come from Users who have actually purchased or used the product, in accordance with Article 22-bis of the Consumer Code.

15. Intellectual Property

All trademarks, figurative or denominative, distinctive signs, trade names, illustrations, images, logos, and content present on the Website are and remain the exclusive property of the Owner or its licensors and are protected by current laws regarding industrial and intellectual property. Reproduction, duplication, copying, selling, or reselling of any portion of the Website and its contents without the written authorization of the Owner is not permitted.

16. Age Requirements

Purchases on the Website are reserved for adults. Minors can browse the Website only with the assistance of a parent or guardian.

17. Liability

The Owner is liable, within the limits of applicable law, for damages that constitute an immediate and direct consequence of the non-fulfillment of its obligations. Nothing in these Terms excludes or limits the Owner's liability in cases where it cannot be excluded or limited under applicable law (including willful misconduct, gross negligence, and the mandatory rights recognized to the Consumer by the Consumer Code). The Owner is not responsible for non-fulfillment due to force majeure.

18. Privacy

The processing of Users' personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as described in the Privacy Policy published on the Website, to which reference is made.

19. Amendments to these Terms

The Owner reserves the right to amend these Terms at any time, by publishing them on the Website. The Terms in force at the time the User places the order apply to such orders.

20. Assignment of Contract

The Owner may transfer, assign, or subcontract the rights or obligations arising from these Terms, provided that the User's rights are not prejudiced. The User may not assign his rights or obligations without the written authorization of the Owner.

21. Partial Nullity

The eventual nullity or ineffectiveness of a clause in these Terms does not affect the validity of the remaining clauses, which will remain fully effective.

22. Governing Law and Jurisdiction

These Terms are governed by Italian law, without prejudice to the mandatory rules protecting the Consumer in force in the Consumer's country of habitual residence, where more favorable. For disputes with Consumer Users, the judge of the Consumer's place of residence or domicile is exclusively competent, if located in the territory of the Italian State. For disputes with non-Consumer Users, the Court of Syracuse is exclusively competent.

23. Communications

All communications relating to the Website and orders must be sent to: Arancebio srl, C.da Quadri, snc – 96015 Francofonte (SR), Italy, or via email to info@arancebio.it.

Standard Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: Arancebio srl, C.da Quadri, snc – 96015 Francofonte (SR), Italy – email: info@arancebio.it
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Last modified: July 13, 2026